The New York Times columnist, Charles Blow, also reacted to this news, asking them through Twitter to the H&M brand “have you lost your damn minds?”
I think we need new marketing team
To help us capture this, retail strategist Wendy Liebmann said that companies, especially in the retail industry, are aware of how consumers perceive their products. “Sometimes this happens: a global company is not sensitive to another culture, to another political congress,” said Liebmann. “This is something relevant around the world. So, not being sensitive to that is a daily problem. It’s not just the time in which we live. This is an awareness that we should all have at any time, not only in these intense times. “
She also explained that incidents like this used to explode much slower, but not in the current digital age. “We are much more sensitive and much more open to express ourselves” and culminated with H&M addressing the problem and being sensitive to its other collections.
These “misunderstandings” have emerged over the years, with equally recognized brands such as Abercrombie & Fitch, Urban Outfitters, and Zara.