Why Are You're Seeing So Many Airline Complaints Videos These Days

Craziness has taken over airplanes and not precisely during flights. The way that airline workers treat their passengers is a hot topic these days, with a different airline joining the list of incidents every week. The incidents have gone viral and caused the reaction of customers and also celebrities that have backlashed the airlines.

Airlines’ workers and the way they treat customers

In the last couple of months, airlines have been in the eye of a storm as passengers keep reporting incidents of all sorts. First, United banned girls from a flight for wearing leggings and that was just the tip of the iceberg.

The airline caused shock in the social media when it forcibly removed a passenger from an overbooked flight. The incident went viral as it was extremely brutal and officers even injured the passenger.

Spirit Airlines has canceled flights over the past seven days causing people to clash with the Airline’s employees ad the police.Also, Delta Air Line caused shock this week when a video of a pilot striking a passenger in the jetway, and then the airline forced an entire family to leave the flight to give up his seat to another passenger.

Stats say the service is actually better

These controversies have made the airline industry’s treatment of customers definitely a hot topic and social media has definitely helped this phenomenon. I mean, probably every passenger has a smartphone and can report these incidents, which contributes to sensationalism.

Generally, when one thing happens and gets such a widely coverage people become more sensitive these events which contribute to a series of copycat events.

The latest Air Travel Consumer Report from the U.S. Department of Transportation, dated April 18, details the service quality in both domestic and international flights and it actually shows improvements.

The document shows a decrease in consumer complaints, which narrowed from 1,501 complaints made last year’s February to 950 complaints in this February.

Seth Kaplan from Airline Weekly backs up this data. “In almost every measurable way, airline service is as good as its ever been,” Kaplan said. “It’s the safest, most punctual, has fewer lost bags and fewer complaints than ever before. That tells me it’s more of an anecdotal thing that we’re seeing.”

So, if the service is better what’s going on then?

According to Shawn Pruchnicki, a lecturer at Ohio State University’s Center for Aviation Studies, the problem might be the growing airlines’ plain jurisdiction.In prior years the airplanes top authority were the captains, but now airlines have stripped captains of that power and rely on the police too much.Pruchnicki points out that if being so, then the police should be trained on what they can and cannot do, to assure the customers’ rights.

However, the airlines’ tendency to overbook flights in order to maximize revenue should be foreseen. “These problems need to be solved at the gate. The policy should be that once a person is boarded, it’s the airline’s problem — they don’t seem to get that,” he said.